Results: 1 - 10 of 19
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Conveying Information (from the communications essentials series)
DVD style course with completion certificate only
One of the biggest traps when explaining things is thinking that you are doing it effectively when you actually are not. Often the message that the other person receives is not the same as the message you intended to send. This video teaches the three steps necessary for conveying information clearly and avoiding misunderstandings, inefficiencies, errors and conflicts.
e.asywriter - using email effectively
DVD style course with completion certificate only
Do your emails really deliver? Arguably email is now the main form of communication in the workplace. But how well do we use it? It's very speed and ease of use can be a double edged sword. How often have you fired off a reply only to regret it? Or sent someone a confidential message and copied it around the organisation by mistake?
Exercising personal power (from the communication essentials series)
DVD style course with completion certificate only
The art of being able to influence people requires that you are able to identify, in any given situation, what particular types of power are at your disposal, and then use them in combination to achieve your goal This program introduces five influencing and persuading skills - position power, knowledge and experience, reward power, penalty power and inspiration power - and the different workplace situation
The Four Styles: becoming a better communicator
Featured Course
New Release
Interactive course with lessons, pre-test, and post-test
DVD style course with completion certificate only
Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. One of the
Giving feedback - advanced skills (from the feedback solutions series)
DVD style course with completion certificate only
This video provides specific behavioral techniques for dealing with the four most common difficult situations encountered when giving feedback. Viewers will learn about two-way feedback, contracting, linking feedback to specific goals, the importance of acknowledging emotions and dealing with disagreements.
Giving feedback - basic skills (from the feedback solutions series)
DVD style course with completion certificate only
Feedback is no longer just the role of the manager. Make feedback an accepted part of daily business by making it everyone's responsibility. Learn to structure feedback to ensure that it is specific, balanced and timely. Learn about internal and external factors that create barriers to providing people with constructive feedback.
The aim To avoid creating the situations in which employees spread rumors to fill the gap left by a lack of formal communication.About the program People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumor mill starts grinding it's very difficult to stop - and even harder to correct any
The great communicator
Communication skills for all
DVD style course with completion certificate only
The aim To give people the skills to communicate effectively with colleagues and customers.About the program Good communication is a two-way process - you need to put yourself in the other person's shoes. This program contains practical lessons as to how to achieve this, using the example of two people who work alongside each other but find it ve
Handling the baggage
DVD style course with completion certificate only
All sorts of different people make up a workplace. Everyone is impacted by a complex range of personal circumstances that go on outside of work - things shaped by personalities, relationships, finances and physical and social environments. Sometimes personal issues can dominate someone to the extent that their performance at work is affected - they bring their 'baggage' to work with t
Has the buck stopped yet?
DVD style course with completion certificate only
Responsibility ' every individual in every workplace has it, but sadly, there are some who don’t take it. This animated program features Tom, an experienced employee who is responsible for inducting Buck, a new recruit, into his organisation. When Tom tries to pass the buck on Buck, we see the consequences for all involved. It provides excellent discussion-starting material on respo
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