Results: 1 - 9 of 9
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1 on 1 - informal employee performance review
DVD style course with completion certificate only
American actors; filmed in the United States.
1 on 1: Information Employee Performance Review is simply the best coaching method/program. Adopt this method and watch employee performance and morale soar.
Employees desire performance feedback from their supervisor; not just a "good job" or "you can do better" every now and then; informal or formal, we all want meaningful and cyclical appr
Can you spare a moment?
Counselling skills for managers
DVD style course with completion certificate only
The Aim To understand the techniques of handling delicate situations and encouraging staff to overcome problems proactively.About the program Many people are still not comfortable talking about their personal problems openly at work, but in general we've come a long way from the 'lunch is for wimps' attitude that characterized business just a few years
Conveying Information (from the communications essentials series)
DVD style course with completion certificate only
One of the biggest traps when explaining things is thinking that you are doing it effectively when you actually are not. Often the message that the other person receives is not the same as the message you intended to send. This video teaches the three steps necessary for conveying information clearly and avoiding misunderstandings, inefficiencies, errors and conflicts.
Giving feedback - emotional intelligence in action
DVD style course with completion certificate only
We give feedback day-in day-out, with our team and with our peers. Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware approa
Listening and understanding (from the communication essentials series)
DVD style course with completion certificate only
Teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings.
Managing performance every day: Beyond appraisal
Beyond the appraisal
New Release
DVD style course with completion certificate only
The aim To show managers how to manage performance on a day-by-day basis and not rely on an occasional performance related meeting to get improved performance.About the program To many managers, managing performance means the annual appraisal and little else. In today's modern and highly pressurized workplace, it is all too easy for managers to forget t
Receiving feedback - advanced skills (from the feedback solutions series)
DVD style course with completion certificate only
Not everyone is skilled at giving feedback. This places a greater responsibility on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people need to use techniques that will assist the "giver" of the feedback to do the job effectively. This video outlines a variety of skills and techniques viewers can use to deal with difficult situations when
Receiving feedback - basic skills (from the feedback solutions series)
DVD style course with completion certificate only
People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced with negative feedback. This program will provide the viewers with the knowledge and skills they need to receive and act upon constructive feedback from other people about their job performance, behaviour, ideas and suggestions. In the end, the real purpose in seeking and receiving feedback i
This is going to hurt me more than it hurts you
The bad news interview
DVD style course with completion certificate only
The aim To learn a confident and pro-active approach to bad news interviews.About the program This video uses humor to explain the steps that should be taken by a manager or team leader to ensure that their employees facing bad news accept the decision with as little damage as possible to morale. Three sections highlight how to prepare for the in
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