Results: 1 - 10 of 18
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A video guide for customer service and sales (episode 1)
DVD style course with completion certificate only
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service. A sales and customer service training video featuring leading body language ex
A video guide for customer service and sales (episode 2)
DVD style course with completion certificate only
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service. A sales and customer service training video featuring leading body language ex
The art of selling
New Release
Interactive course with lessons, pre-test, and post-test
DVD style course with completion certificate only
The aim To ensure staff who deal with customers learn the key skills, techniques and behaviors of selling.About the program The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.The art of selling is designed to equip your st
Building employee morale - missed opportunities
DVD style course with completion certificate only
American actors; filmed in the United States. This scene was written and produced to make the following points: Leaders should not be unimpressed by individuals (or teams for that matter)
The case of the vanishing customers
Coping with customer conflict
DVD style course with completion certificate only
The aim To help people realize that it is up to them to choose what emotions they want to show.About the program In the peaceful village of Striving-under-Stress, emotions are getting in the way of business relationships. Enter amateur sleuth M
The aim To give all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people.About the programDemanding customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of fro
How to lose customers without really trying
Keeping the customer satisfied
DVD style course with completion certificate only
The aim To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.About the program This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or reception desk. Customers can be tryin
If looks could kill
The power of behaviour
Interactive course with lessons, pre-test, and post-test
DVD style course with completion certificate only
The aim To ensure customer-facing staff learn how their behavior can be used to improve customers' attitudes, and create new sales opportunities.About the program How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, careless failure has created a victim.
In the customer's shoes
Improve the quality of your customer service
DVD style course with completion certificate only
The aim To ensure all staff deliver great customer service by changing their attitude.About the program Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through the process unless they have the right attitude. This video introduces scenes in a shop, an airline call center, a b
It's Personal: for the customer and for you
DVD style course with completion certificate only
As consumers ourselves, we all know how important customer service is. Despite this we can find it hard to provide consistently good service in our own jobs. We’ve teamed up with Rick Stein and his team to demonstrate the skills and attitudes that underpin
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ArcLearn specializes in business skills training from leading producers.
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