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A matter of respect: how to recognize & eliminate disrespectful behavior
DVD style course with completion certificate only
Harassment, whether direct or indirect, takes many forms. Innuendos, slurs, mimicking, jokes, leering, intimidation, touching, gesturing, threats, rumors, and the list goes on. Unfortunately, forms of harassment are taking place every day within most organizations. And, unless disrespectful behavior is recognized and appropriate action taken, it will continue and l
Absence minded: Managing Absenteeism
Managing absenteeism
Interactive course with lessons, pre-test, and post-test
DVD style course with completion certificate only
The Aim To help managers tackle absenteeism within their teams, by using a structured and positive approach.About the program Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year. But when someone calls in sick, it doesn't necessarily mean that they're ill
The aim To ensure managers appreciate how to maintain people's long-term performance by applying necessary discipline.About the program This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing the wrong way to interview, it then shows how the right skills can keep staff
I'd like a word with you (ORIGINAL) The Discipline Interview
DVD style course with completion certificate only
Most managers would agree that, if an employee's conduct or performance is not up to par, then he or she should be told and given the opportunity to improve. But, what's the best way to tell the employee? The three John Cleese characters from How am I Doing? manage to b
No smoke without fire
Handling grievance and discipline
DVD style course with completion certificate only
The aim To show, in a realistic way, how things can go badly wrong when managers are faced with difficult decisions.About the programNo smoke without fire is an excellent introduction to grievance handling and discipline. It shows any manager or team leader with responsibility for staff that it is vital to
Overcoming negative behaviors (from the communication essentials series)
DVD style course with completion certificate only
Life is full of difficult situations, and very often these difficult situations involve dealing with the negative behavior of others in the workplace. This video teaches practical actions for dealing with resistance, complaints, disruptions, demands and aggression from individuals with whom you must get along in order to get things done.
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