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The aim To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.About the program Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate misman
Inside information
A silo-buster's guide to internal customer service
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New Release
DVD style course with completion certificate only
About the program Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Our brand new release Inside information aims to show people how to develop more effec
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